We deliver our products worldwide and offer full refund on orders cancelled within 2 days, damaged products, or products lost in transit. Please refer to our FAQs (next tab) for more details
You can check for each product’s details on our site mymy-life.com, specifically in the description below the product photo page or contact us via firstname.lastname@example.org or send us a quick massage. Below is an example of where the description is on a product’s page. Where can I receive news and promotions? Check out our Facebook (MYMY Life) & Instagram (mymy_life_official) page to keep updated on new products and promotions or contact us via email@example.com or send us a quick massage. Promotions vary between products but you can also check on each product’s purchase page for specific product’s promotions. Below is an example of where to check for promotions on a product’s page.
We find PayPal to be beneficial our customers as PayPal keeps your financial information securely encrypted and doesn't share it with sellers or merchants. PayPal will also store your billing and shipping information so you don't have to enter it every time - making checkout fast.
If the product is damaged during shipping, please notify us within 2 days of receiving the item. Pictures of the damaged box and piece are required for us to process the refund. If there is nothing wrong, you can ask for full refund or a replacement. There are four circumstances in which refund can be proceeded: 1. Full refund on products that are purchased within 24 hours. We cannot proceed to refund on orders after 24 hours after the purchase. 2. Full refund on products which get lost in transit (no recent delivery updates + delivery exceeds two months) 3. Full refund on major damaged products (please contact us immediately with photo for defected confirmation)
The tracking number will be send to your email address after all of the purchased information has reach our system. If you have not received your tracking information within one week after the purchase, please do not hesitate to contact us.
Please rest assured, we have a policy to resend any returned order without additional fees. Simply notify us if you notice your order getting returned, you should receive an email to confirm your shipping address. Once your address is confirmed and your order reaches our supplier, we will immediately resend your order. Please be notified that this process takes some additional time.
In cases where the order has not been fulfilled, we can correct the address right away once we are notified. On the other hand, if the order is fulfilled, we are incapable to simply change the address. In such cases, the product must first be returned to our supplier, then we can correct the address before reshipping the package; please be notified that this process takes some additional time. In any case, please recheck to make sure you entered the correct address to prevent the situation. Tracking shows that my package has been delivered, but why have I not received it? This situation sometimes occurs with those who live in shared facilities e.g. shared house or apartment. Do not panic and simply contact your facility when this happens; most times, customers find the package to be received by their facilities. If the facility nor the post can help you to locate your package, please do not hesitate to notify us.
Due to us having multiple suppliers to be able to provide our customers a wider range of products, orders with multiple products are fulfilled distinctively between suppliers. This helps shorten delivery period and reduce the shipping fees. In such cases, you should receive more than one tracking numbers to track the packages separately and as a result, the packages are likely to reach you at slightly different times.